A customer service plan is the pipeline to a business’ growth. The plan helps a business owner frame the way customers communicates with his firm. Unfortunately, many small businesses overlook this important business acumen.

Parts of a Customer Service Plan

Entrepreneur Andrew Medal makes the case that if a business doesn’t have an effective way to take care of new and existing customers sales will be lost and customer retention will “hit rock bottom.” Andrew lays out four key parts of a customer service plan in this post.

The 4 Essentials of a Customer Service Plan

The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing that every team should be prioritizing, and that is customer service. It’s all well and good to have an effective sales team, but if you don’t properly take care of incoming and existing customers, not only will you miss out on sales, but your customer retention will soon hit rock bottom. Read the rest of the post…

What I liked about Andrew’s article is that he includes ideas that are no cost and moderate cost. This approach paves the way for start-up’s and established small businesses to put into place an effective strategy.