Santa Claus can teach us a thing or two about making our customers happy. It’s no mystery that most shoppers are going digital, meaning that they make the majority of their purchases online. Because of this, it’s more important than ever to exceed your customer’s expectations of customer service during the holiday season. I agree that ...
Keeping happy customers can be challenging since we live in a world where we can buy practically everything online. It's also a world where poor online reviews can ruin a company. Because of this, engaging with your customers and making sure they're satisfied is more important than ever. And, as I've written before a happy ...
As you know, customer satisfaction is the lifeblood of any business. And, as holds true in many facets of life, honesty is always the best policy. When it comes to business, it’s no different. It’s not uncommon for customers to have negative preconceptions that often lead to an automatic sense of mistrust. Can this be ...
A customer service plan is the pipeline to a business’ growth. The plan helps a business owner frame the way customers communicates with his firm. Unfortunately, many small businesses overlook this important business acumen. Parts of a Customer Service Plan Entrepreneur Andrew Medal makes the case that if a business doesn’t have an effective way to take ...
If you are a business owner, you recognize that good customer service can be your bread and butter. By providing quality customer care, you can make higher profits and encourage company loyalty. Employee Training is Important Training your employees about excellent customer service is critical. There will be occasions when you can’t personally deal with your clients or patrons ...
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